Welcome to Not Just Kids!

Delivery Policy & Lead Times

 

To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Australia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows: 

In stock orders are usually posted within 2 business day of cleared payments.

Personalised products and products which are shipped directly from the manufacturer/supplier are usually shipped within 2 - 14 business days.

In stock orders are generally posted via prepaid satchels which includes tracking, excluding extra small, large or fragile products, which will be posted via alternate metho

For urgent delivery enquiries or special requirements, please contact our customer service team.

 

Tracking Your Order

Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery.

 

Delivery Charges

On the checkout page, there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team to obtain a price for delivery.

All deliveries have freight charges calculated depending on the size of the order and the delivery address. We ensure the best service possible. 

 

Signature On Delivery

All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery. 

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.

We are unable to accept any responsibility for your order once delivered if you select this option. 

If You Will not be Home to Accept Delivery;

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended. 

 

Payment Methods

We accept the following methods of payment: Credit Card (Visa, MasterCard, Bankcard only), Paypal, direct deposit into our bank account..  All payments are in Australian Dollar (AUD).

Please note: goods will not be dispatched until full payment has been received by Not Just Kids.


To pay with direct deposit, please use the following details:

Bank: Westpac Banking Corporation
ACC Name: Not Just Kids
BSB: 033-371
ACC Number: 287793

Ref#: (please use your order confirmation number)

 
 

Insurance

All shipping costs are inclusive of insurance.